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Cisco jabber for iphone настройка



Cisco Jabber for iPhone and iPad 9.6 Installation and Configuration Guide

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Cisco Jabber for iPhone and iPad 9.6 Installation and Configuration Guide

Chapter Title

Configure the Client

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Chapter: Configure the Client

Configure the Client

Introduction to Client Configuration

You can configure some client settings in UC service profiles on Cisco Unified Communications Manager version 9 and higher. When users launch the client, it discovers the Cisco Unified Communications Manager home cluster using a DNS SRV record and automatically retrieves the configuration from the UC service profile.

Applies to on-premises deployments only.

You can set some client settings in the phone configuration on Cisco Unified Communications Manager version 9 and higher. The client retrieves the settings from the phone configuration in addition to the configuration in the UC service profile.

Applies to on-premises deployments only.

Cisco Unified Presence or Cisco Unified Communications Manager IM and Presence

You can enable instant messaging and presence capabilities and configure certain settings such as presence subscription requests.

If you do not use service discovery with Cisco Unified Communications Manager version 9 and higher, the client retrieves UC services from Cisco Unified Presence or Cisco Unified Communications Manager IM and Presence .

Applies to on-premises deployments only.

Client Configuration Files

You can create XML files that contain configuration parameters. You then host the XML files on a TFTP server. When users sign in, the client retrieves the XML file from the TFTP server and applies the configuration.

Applies to on-premises and cloud-based deployments.

Cisco WebEx Org Admin

You can configure some client settings with the Cisco WebEx Administration Tool .

Applies to cloud-based deployments only.

Configure Client on Cisco Unified Communications Manager

You can configure some client settings in UC service profiles on Cisco Unified Communications Manager version 9 and higher.

Important:

  • Cisco Jabber only retrieves configuration from service profiles on Cisco Unified Communications Manager if the client gets the _cisco-uds SRV record from a DNS query. You cannot configure the client with service profiles if you do not set up your DNS environment for service discovery.
  • In an environment with multiple Cisco Unified Communications Manager clusters, you must configure the Intercluster Lookup Service (ILS). ILS enables the client to find the user’s home cluster and discover services. See the appropriate version of the Cisco Unified Communications Manager Features and Services Guide to learn how to configure ILS.

Set Parameters on Service Profile

The client can retrieve UC service configuration and other settings from service profiles.

Parameters in service profiles

Learn which configuration parameters you can set in service profiles. Review the corresponding parameters in the client configuration file.

IM and Presence Profile

The following table lists the configuration parameters you can set in the instant messaging and presence profile:

IM and Presence Service Configuration Description
Product type Provides the primary source of authentication to Cisco Jabber and has the following values: Unified CM (IM and Presence)

Cisco Unified Presence or Cisco Unified Communications Manager IM and Presence is the primary source of authentication.

WebEx (IM and Presence)

The Cisco WebEx Messenger service is the primary source of authentication.

Primary server Specifies the address of your primary presence server. On-Premises Deployments

You should specify the fully qualified domain name (FQDN) of Cisco Unified Presence or Cisco Unified Communications Manager IM and Presence .

The client uses the following URL as default when you select WebEx as the value for the Product type parameter:

This default URL overrides any value that you set.

Voicemail Profile

The following table lists the configuration parameters you can set in the voicemail profile:

Specifies that the client uses the credentials for the instant messaging and presence or conferencing service to authenticate with the voicemail service.

Ensure that the credentials source that you set match the user’s voicemail credentials. If you set a value for this parameter, users cannot specify their voicemail service credentials in the client user interface.

Conferencing Profile

The following table lists the configuration parameters you can set in the conferencing profile:

Voicemail Service Configuration Description
Voicemail server

Specifies connection settings for the voicemail server.

Refer to the Server Setup Guide for detailed instructions on provisioning users with voicemail capabilities in a service profile.

Credentials source for voicemail service

Specifies that the client uses the credentials for the instant messaging and presence or voicemail service to authenticate with the conferencing service.

Ensure that the credentials source that you set match the user’s conferencing credentials.

Directory Profile

See the Integrate with Directory Sources chapter for information about configuring directory integration in a service profile.

Add UC Services

Add UC services to specify the address, ports, protocols and other settings for services such as instant messaging and presence, voicemail, conferencing, and directory.

Procedure

Conferencing Service Configuration Description
Conferencing server

Specifies connection settings for the conferencing server.

Refer to the Server Setup Guide for detailed instructions on provisioning users with meetings capabilities in a service profile.

Credentials source for web conference service
Step 1 Open the Cisco Unified CM Administration interface.
Step 2 Select User Management > User Settings > UC Service .

The Find and List UC Services window opens.

Step 3 Select Add New .

The UC Service Configuration window opens.

Step 4 Select the UC service type you want to add and then select Next .
Step 5 Configure the UC service as appropriate and then select Save .

What to Do Next

Add your UC services to service profiles.

Create Service Profiles

After you add and configure UC services, you add them to a service profile. You can apply additional configuration in the service profile.

Procedure

Step 1 Open the Cisco Unified CM Administration interface.
Step 2 Select User Management > User Settings > Service Profile .

The Find and List UC Services window opens.

Step 3 Select Add New .

The Service Profile Configuration window opens.

Step 4 Enter a name for the service profile in the Name field.
Step 5 Select Make this the default service profile for the system if you want the service profile to be the default for the cluster.

On Cisco Unified Communications Manager version 9.x only, users who have only instant messaging capabilities (IM only) must use the default service profile. For this reason, you should set the service profile as the default if you plan to apply the service profile to IM only users.

Note
Step 6 Add your UC services, apply any additional configuration, and then select Save .

What to Do Next

Apply service profiles to end user configuration.

Apply Service Profiles

After you add UC services and create a service profile, you apply the service profile to users. When users sign in to Cisco Jabber , the client can then retrieve the service profile for that user from Cisco Unified Communications Manager .

Procedure

Step 1 Open the Cisco Unified CM Administration interface.
Step 2 Select User Management > End User .

The Find and List Users window opens.

Step 3 Enter the appropriate search criteria to find existing users and then select a user from the list.

The End User Configuration window opens.

Step 4 Locate the Service Settings section.
Step 5 Select a service profile to apply to the user from the UC Service Profile drop-down list. Important:

Cisco Unified Communications Manager version 9.x only: If the user has only instant messaging and presence capabilities (IM only), you must select Use Default . For IM only users, Cisco Unified Communications Manager version 9.x always applies the default service profile regardless of what you select from the UC Service Profile drop-down list.

Step 6 Apply any other configuration as appropriate and then select Save .

Set Parameters on Phone Configuration

The client can retrieve configuration settings in the phone configuration from the following locations on Cisco Unified Communications Manager :

Cisco Dual Mode for iPhone (TCT) Configuration

Applies to individual TCT devices and takes priority over the group configuration.

Cisco Jabber for Tablet (TAB) Configuration

Applies to individual TAB devices and takes priority over the group configuration.

Parameters in Phone Configuration

The following table lists the configuration parameters you can set in the Product Specific Configuration Layout section of the phone configuration and maps corresponding parameters from the client configuration file:

Enables or disables Dial via Office.

Enabled Users can dial via office. Disabled Users cannot dial via office. This is the default value.

Mobile Client Settings Configuration Description
On-Demand VPN URL

URL for initiating on-demand VPN.

Enter the SSIDs for Wi-Fi networks (SSIDs) approved by your organization. Separate SSIDs with a forward slash (/). Devices do not connect to secure connect if connected to one of the entered Wi-Fi networks.

Sets the default ringtone to Normal or Loud .

Enables or disables video capabilities.

Enabled Users can send and receive video calls. This is the default value. Disabled Users cannot send or receive video calls.

Dial via Office

Note It is for TCT device only.

Create and Host Client Configuration Files

In on-premises and hybrid cloud-based deployments you can create client configuration files and host them on the Cisco Unified Communications Manager TFTP service.

In cloud-based deployments, you should configure the client with the Cisco WebEx Administration Tool . However, you can optionally set up a TFTP server to configure the client with settings that are not available in Cisco WebEx Administration Tool .

Important: You must create a global configuration file to set up:

  • Directory integration for on-premises deployments.
  • Voicemail service credentials for hybrid-cloud deployments.

Client Configuration Files

Review details about configuration files and understand requirements such as supported encoding.

Global Configuration Files

Global configuration files apply to all users. The client downloads the global configuration file from your TFTP server during the login sequence.

The default name for the global configuration file is jabber-config.xml .


Note

Do not rename the jabber-config.xml file. The client does not support jabber-config.xml files with a different name.

Configuration File Requirements

  • Configuration filenames are case sensitive. Use lowercase letters in the filename to prevent errors and to ensure the client can retrieve the file from the TFTP server.
  • You must use utf-8 encoding for the configuration files.
  • The client cannot read configuration files that do not have a valid XML structure. Ensure you check the structure of your configuration file for closing elements and that elements are nested correctly.
  • Your XML can contain only valid XML character entity references. For example, use & instead of & . If your XML contains invalid characters, the client cannot parse the configuration file.

    Tip

    Open your configuration file in Microsoft Internet Explorer to see if any characters or entities are not valid.

    If Internet Explorer displays the entire XML structure, your configuration file does not contain invalid characters or entities.

    If Internet Explorer displays only part of the XML structure, your configuration file most likely contains invalid characters or entities.

    Specify Your TFTP Server Address

    The client gets configuration files from a TFTP server. The first step in configuring the client is to specify your TFTP server address so the client can access your configuration file.

    If Cisco Jabber gets the _cisco-uds SRV record from a DNS query, it can automatically locate the user’s home cluster. As a result, the client can also locate the Cisco Unified Communications Manager TFTP service.

    You do not need to specify your TFTP server address if you deploy the _cisco-uds SRV record.

    Specify Your TFTP Server on Cisco Unified Presence

    Complete the steps to specify the address of your TFTP server on Cisco Unified Presence .

    Procedure

    Step 1 Open the Cisco Unified Presence Administration interface.
    Step 2 Select Application > Cisco Jabber > Settings .

    In some versions of Cisco Unified Presence , this path is as follows: Application > Cisco Unified Personal Communicator > Settings .

    The Cisco Jabber Settings window opens.

    Note
    Step 3 Locate the fields to specify TFTP servers in one of the following sections, depending on your version of Cisco Unified Presence :

    • Cisco Jabber Security Settings
    • CUPC Global Settings
    Step 4 Specify the IP address of your primary and backup TFTP servers in the following fields:

    • Primary TFTP Server
    • Backup TFTP Server
    • Backup TFTP Server
    Step 5 Select Save .

    Specify Your TFTP Server on Cisco Unified Communications Manager IM and Presence

    Complete the steps to specify the address of your TFTP server on Cisco Unified Communications Manager IM and Presence .

    Procedure

    Step 1 Open the Cisco Unified CM IM and Presence Administration interface.
    Step 2 Select Application > Legacy Clients > Settings .

    The Legacy Client Settings window opens.

    Step 3 Locate the Legacy Client Security Settings section.
    Step 4 Specify the IP address of your primary and backup TFTP servers in the following fields:

    • Primary TFTP Server
    • Backup TFTP Server
    • Backup TFTP Server
    Step 5 Select Save .

    Specify TFTP Servers with the Cisco WebEx Administration Tool

    If the client connects to the Cisco WebEx Messenger service, you specify your TFTP server address with the Cisco WebEx Administration Tool .

    Procedure

    Step 1 Open the Cisco WebEx Administration Tool .
    Step 2 Select the Configuration tab.
    Step 3 Select Unified Communications in the Additional Services section. The Unified Communications window opens.
    Step 4 Select the Clusters tab.
    Step 5 Select the appropriate cluster from the list. The Edit Cluster window opens.
    Step 6 Select Advanced Server Settings in the Cisco Unified Communications Manager Server Settings section.
    Step 7 Specify the IP address of your primary TFTP server in the TFTP Server field.
    Step 8 Specify the IP address of your backup TFTP servers in the Backup Server #1 and Backup Server #2 fields.
    Step 9 Select Save . The Edit Cluster window closes.
    Step 10 Select Save in the Unified Communications window.

    Create Global Configurations

    Configure the client for all users in your deployment.

    If your environment has multiple TFTP servers, you must ensure that the configuration file is the same on all TFTP servers.

    Procedure

    Step 1 Create a file named jabber-config.xml with any text editor.

    • Use lowercase letters in the filename.
    • Use utf-8 encoding.
    Step 2 Define the required configuration parameters in jabber-config.xml .

    • If the structure of your configuration file is not valid, the client cannot read the values you set. Review the XML samples in this chapter for more information.
    Step 3 Host the group configuration file on your TFTP server.

    Host Configuration Files

    You can host configuration files on any TFTP server. However, Cisco recommends hosting configuration files on the Cisco Unified Communications Manager TFTP server, which is the same as that where the device configuration file resides.

    Procedure

    Step 1 Open the Cisco Unified OS Administration interface on Cisco Unified Communications Manager .
    Step 2 Select Software Upgrades > TFTP File Management .
    Step 3 Select Upload File .
    Step 4 Select Browse in the Upload File section.
    Step 5 Select the configuration file on the file system.
    Step 6 Do not specify a value in the Directory text box in the Upload File section.

    You should leave an empty value in the Directory text box so that the configuration file resides in the default directory of the TFTP server.

    Step 7 Select Upload File .

    Restart Your TFTP Server

    You must restart your TFTP server before the client can access the configuration files.

    Procedure

    Step 1 Open the Cisco Unified Serviceability interface on Cisco Unified Communications Manager .
    Step 2 Select Tools > Control Center — Feature Services .
    Step 3 Select Cisco Tftp from the CM Services section.
    Step 4 Select Restart .

    A window displays to prompt you to confirm the restart.

    Step 5 Select OK .

    The Cisco Tftp Service Restart Operation was Successful status displays.

    Step 6 Select Refresh to ensure the Cisco Tftp service starts successfully.

    What to Do Next

    To verify that the configuration file is available on your TFTP server, open the configuration file in any browser. Typically, you can access the global configuration file at the following URL: http:// tftp_server_address :6970/jabber-config.xml

    Configuration File Structure

    You create client configuration files in an XML format that contains the following elements:

    XML Declaration

    Root Element

    Group Elements

    Group elements contain configuration parameters and values. You must nest group elements within the root element.

    Group Elements

    The following table describes the group elements you can specify in a client configuration file:

    Element Description
    Client

    Contains configuration parameters for the client.

    Contains configuration parameters for directory integration.

    Contains configuration parameters for policies.

    Contains configuration parameters for the voicemail service.


    Note

    For information about directory parameters, see the Integrate with Directory Sources chapter.

    XML Structure

    Example Configuration

    Client Parameters

    The following table describes the parameters you can specify within the Client element:

    Parameter Value Description
    CachePasswordMobile

    Specifies whether the password is remembered or not on the client side. true

    The password will be prefilled and Automatic sign-in will be shown.

    Users can allow the client to cache their password. This option allows users to automatically sign in when the client starts. This is the default value.

    The password field will be empty and Automatic sign-in will not be shown.

    Users cannot allow the client to cache their password. Users must enter their password each time the client starts.

    Policies Parameters

    Policies parameters let you control specific client functionality.

    Common Policies

    The following table describes the parameters you can specify within the Policies element in both on-premises deployments and hybrid cloud-based deployments:

    Enables meetings capabilities and user interface in the client.

    true Enables meetings capabilities and user interface. This is the default value. false Disables meetings capabilities and user interface.

    Enables audio and video capabilities and user interface in the client.

    true Enables audio and video capabilities and user interface. This is the default value. false Disables audio and video capabilities and user interface.

    Enables voicemail capabilities and user interface in the client.

    true Enables voicemail capabilities and user interface. This is the default value. false Disables voicemail capabilities and user interface.

    Enables URI dialing with Cisco Jabber and allows users to make calls with URIs.

    true Users can make calls with URIs. false Users cannot make calls with URIs. This is the default value.

    See the description on the right column

    Specifies the directory attribute that holds the SIP URI for users.

    On-Premises Deployments Set one of the following as the value:

    • mail
    • msRTCSIP-PrimaryUserAddress

    Cloud-Based Deployments Jabber uses email by default and it cannot be modified. Important: The value you specify must match the directory URI setting for users in Cisco Unified Communications Manager or the Cisco WebEx Administration Tool . Important: In order to support URI search in BDI, set BDIUseANR to false in jabber-config.xml.

    Parameter Value Description
    EnableVideo

    Enables or disables video capabilities.

    true Users can make and receive video calls. This is the default value. false Users cannot make or receive video calls.

    Meetings_Enabled
    Telephony_Enabled
    Voicemail_Enabled
    EnableSIPURIDialling
    DirectoryURI

    Cisco WebEx Policies

    If you use the Cisco WebEx Messenger service for instant messaging and presence capabilities, you can set policies for the client through the Cisco WebEx Administration Tool . See Using policy actions available in Cisco WebEx for a list of available policies and descriptions.


    Note
    All settings in the service profile obtained via UDS will overwrite the configuration in Cisco WebEx Administration Tool .

    Related Information
    Using policy actions available in Cisco WebEx

    Service Credentials Parameters

    You can specify service credentials parameters so that users do not need to authenticate with certain services.

    Voicemail Service Credentials

    You can specify the following parameter to configure voicemail service credentials within the Voicemail element:

    Parameter Value Description
    VoiceMailService_UseCredentialsFrom

    Specifies that the client uses the phone service credentials to access voicemail services.

    Ensure the user’s phone service credentials match their voicemail service credentials. If you set this configuration, users cannot specify voicemail service credentials in the client interface.

    This parameter is not set by default.

    You should set this parameter in hybrid cloud-based deployments only.

    In on-premises deployments, you should set the credentials source for voicemail services on the presence server.

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